When a client books a service on myBeautyGallery, a deposit is required to confirm the appointment. The deposit amount is set by each vendor individually (typically 25–50% of the service fee).

The remaining balance (if any) is paid directly to the vendor on the day of the appointment, according to the vendor's preferred method (cash, bank transfer, or card).

Clients may cancel or reschedule a booking subject to the vendor's cancellation policy, which is displayed prominently during the booking process. The general platform rules are:

If a vendor cancels a confirmed booking for any reason, the client receives a full refund of their deposit — no deductions. myBeautyGallery processes this refund directly within 3–5 business days.

For vendor no-shows, contact support@mybeautygallery.com with your booking reference number. Include any evidence (e.g., unanswered calls, WhatsApp messages showing the vendor was unresponsive).

If you are genuinely dissatisfied with the quality of a service, you may raise a dispute. We strongly encourage clients to:

1. Contact the vendor first — most issues can be resolved directly and amicably
2. If unresolved within 48 hours, escalate to myBeautyGallery via support@mybeautygallery.com
3. Provide clear evidence: photos, screenshots of communications, booking reference

What is NOT covered: Style preferences that differ from a reference photo but were executed competently; changes of mind after the service is complete; services the client agreed were satisfactory at the time.

For physical products purchased through vendor storefronts on myBeautyGallery:

• Damaged or incorrect items: Report within 48 hours of delivery with photographic evidence. Full replacement or refund provided.
• Change of mind: Subject to the individual vendor's return policy. Contact the vendor directly within 7 days of receipt.
• Counterfeit products: Zero tolerance. Report immediately to support@mybeautygallery.com. Full refund guaranteed and vendor may be suspended.

Perishable items (e.g., skincare products once opened) are not refundable unless defective or tampered with.

Beauty Academy course purchases:

• Within 24 hours of purchase, if less than 20% of the course is watched: Full refund available on request.
• After 24 hours or more than 20% watched: No refund — access remains until the course expires or the platform closes.
• Technical issues preventing access: Full refund if we cannot resolve the issue within 48 hours.

Payments for post boosting and advertising campaigns:

• Boost not yet approved: Full refund if you cancel before admin approval.
• Active boost: No refund once a boost campaign is live and delivering impressions.
• Platform technical failure: If a boost fails to deliver due to our technical error (provable by impression data), a full or pro-rated credit is issued.

Promo credits (earned through the V2V affiliate programme) are non-transferable and non-refundable for cash.

To request a refund, contact us with the following information:

• Your full name and registered email address
• Booking or transaction reference number
• Reason for the refund request
• Supporting evidence (photos, screenshots) if applicable

Refunds are processed back to the original payment method (the Paystack-linked card or bank account used for payment). We cannot issue refunds to a different account.